jili30 FAQ —
Your Questions, Answered

jili30 requires KYC (Know Your Customer) verification before your first withdrawal. You'll need to submit a clear photo or scan of a valid Philippine government-issued ID. Accepted IDs include:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• SSS or GSIS ID
• Voter's ID or PhilHealth ID
• PRC Professional ID

Make sure the photo is clear, all four corners are visible, and the details are readable. KYC is typically reviewed within 24 hours on business days.

No. jili30 strictly enforces the 21+ age requirement in accordance with Philippine law and PAGCOR regulations. Any account found to belong to a person under 21 will be immediately suspended, all winnings forfeited, and deposits refunded. Attempting to register with false age information is a violation of our Terms & Conditions and may constitute fraud under Philippine law. We verify age during KYC — there are no exceptions to this policy.

No. Each player is allowed only one jili30 account. Creating multiple accounts (also called multi-accounting) is strictly prohibited and will result in all accounts being permanently banned and any balances forfeited. If you've forgotten your login details, use the password reset feature or contact our 24/7 support team — do not create a new account.

The minimum deposit on jili30 is ₱100. This low entry point makes jili30 accessible to players across the Philippines — whether you're in Metro Manila or the provinces. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification for security purposes.

Deposit processing times vary by payment method:

• GCash / PayMaya: Instant (usually within seconds)
• Online banking (BPI, BDO, Metrobank): 5–30 minutes
• Over-the-counter payments: Up to 2 hours after payment confirmation

If your deposit hasn't reflected after the expected time, contact jili30 support via live chat with your transaction reference number and we'll resolve it promptly.

jili30 does not charge any fees on deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. jili30 credits the full amount you deposit — no deductions on our end.

Most jili30 withdrawals are processed within 1–3 business hours during operating hours. GCash and PayMaya withdrawals are typically the fastest. Bank transfers (BPI, BDO, Metrobank) may take up to 24 hours depending on your bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. You'll receive a notification once your withdrawal has been processed.

Withdrawals may be rejected for several reasons:

• KYC verification is incomplete or documents were not accepted
• Active bonus wagering requirements have not been met
• The withdrawal amount is below the ₱200 minimum
• The bank account or e-wallet name does not match your registered jili30 name
• Suspicious activity or security flag on the account

If your withdrawal was rejected, you'll receive a notification with the reason. Contact our 24/7 support team for assistance resolving the issue.

Wagering requirements (also called rollover requirements) specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games contribute differently to wagering — slots typically contribute 100%, while live dealer games may contribute less. Always check the specific terms of each promotion for the exact wagering details.

Yes, most jili30 bonuses have an expiry period. Typically, bonuses must be used and wagering requirements completed within 7 to 30 days from the date the bonus is credited, depending on the specific promotion. Expired bonuses and any associated winnings are forfeited automatically. We recommend checking the expiry date of each bonus in your account's Promotions section and planning your play accordingly to make the most of every offer.

Yes. If you prefer to play without bonus restrictions, you can choose to decline a bonus offer before it is credited to your account. Once a bonus has been accepted and credited, it cannot be removed until the wagering requirements are met or the bonus expires. If you want to deposit without receiving a bonus, simply do not opt in to any active promotion during the deposit process. Contact support if you need help managing your bonus preferences.

Absolutely. jili30 is fully optimized for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download required. The mobile interface is responsive and touch-friendly, making it easy to play slots, bingo, and live dealer games on the go whether you're in Manila, Cebu, Davao, or anywhere with a stable internet connection. For the best experience, we recommend using a stable Wi-Fi or 4G/5G connection.

Yes. All jili30 slot and RNG-based games use a certified Random Number Generator (RNG) — a system that ensures every spin, card draw, or game outcome is completely random and independent of previous results. This means no game is "due" for a win, and no outcome can be predicted or manipulated. Live dealer games use physical cards and equipment monitored by cameras, adding another layer of transparency. jili30 is committed to fair play for all Filipino players.

You can update certain account details — such as your email address or linked payment method — through the My Account section after logging in. However, your registered name and date of birth cannot be changed after KYC verification, as these are tied to your identity documents. If you need to update your registered mobile number or have other account changes, contact jili30 support and our team will guide you through the secure verification process.

If you wish to permanently close your jili30 account, contact our support team via live chat or email and submit a formal account closure request. Before closing, make sure to withdraw any remaining balance. Note that account closure is permanent — you will not be able to reopen the same account. If you're considering closing your account due to gambling-related concerns, we strongly encourage you to explore our self-exclusion and cooling-off tools first, which allow you to take a break without permanently losing your account. Visit our Responsible Gaming page to learn more.

If you suspect unauthorized access to your jili30 account, act immediately:

• Change your password right away via the login page
• Contact jili30 support via live chat to report the incident
• Request a temporary account freeze while the issue is investigated
• Check your recent transaction history for any unauthorized activity

Our security team will investigate and take appropriate action. Never share your password or OTP with anyone — jili30 staff will never ask for your password.

Phishing scams targeting online casino players are unfortunately common in the Philippines. Here's how to stay safe:

• Always access jili30 only through the official URL: jili30.app
• jili30 will never ask for your password, OTP, or full card details via SMS, email, or chat
• Be suspicious of messages offering unusually large bonuses or urgent account warnings from unofficial channels
• Do not click links in unsolicited SMS or social media messages claiming to be from jili30
• Check that the website URL shows a padlock icon (HTTPS) before entering any login details

If you receive a suspicious message claiming to be from jili30, report it to our support team immediately.

To activate self-exclusion, go to My Account > Responsible Gaming > Self-Exclusion and choose your preferred exclusion period. Once activated, your account will be immediately suspended for the chosen duration — you will not be able to log in, deposit, or place bets. Self-exclusion cannot be reversed before the period ends. If you need help activating self-exclusion or want to discuss your options, contact our 24/7 support team — we handle all responsible gaming requests with full confidentiality and zero judgment. For additional support, PAGCOR also maintains responsible gaming resources for Filipino players.

Problem gambling can affect anyone, regardless of income or background. Some warning signs to watch for:

• Spending more money or time gambling than you intended
• Chasing losses — continuing to play to try to win back money you've lost
• Gambling affecting your relationships, work, or finances
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling belongings to fund gambling
• Hiding your gambling activity from family or friends

If any of these sound familiar, please reach out. jili30's support team is available 24/7, and our Responsible Gaming page has detailed guidance and resources available to Filipino players.